I am a business professional here in Knoxville, TN. I specialize in administration, marketing, and human resources. I have a passion for people and helping them achieve their highest potential. I believe in formal and informal education and the belief that continuous improvement is the key to success.

Objective

As a bright ambitious person, I enjoy working in a fast paced, highly motivating position where I can assist others while challenging and expanding my knowledge and understanding of the task at hand. I am seeking a position that will utilize my skills and offer the chance for advancement as well as allow me the opportunity to gain additional skills and experience.

Background

I have several years of business experience currently specializing in human resources and marketing. My education and experience has proved to be essential in my personal and career growth. I earned a Bachelor of Science in Business Administration majoring in Marketing and later pursued a Master's of Science in Administration concentrating in Human Resources. I have a strong background in customer service and how to enhance the customer and employee experience. I have also gained experience in the hospitality field and first class guest service by interning at a fortune 100 company.

Strengths

I am very success orientated and a natural leader. In order to strive for success, I believe that constant evaluation and continuous improvement are essential. As a leader, I know and value of being a team player and how vital every member of a team can be. My competitive nature attributes to my traits of determination and keeps me motivated to learn and enhance others and myself. Additionally, planning and organizational skills are a major contributor to my success.

Additional

Feel free to navigate the rest of the site. You will find in the navigation tab my current certifications, resume and contact information. Thank you for visiting the site!

Degrees & Certificates

Résumé



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WWW.STEPHANIENICOLEWINDSOR.COM

865-789-9234

Knoxville, TN 37932

Education


Central Michigan University, Mount Pleasant, Michigan
Master of Science in Administration
Concentration: Human Resource Management



Central Michigan University, Mount Pleasant, Michigan
Bachelor of Science in Business Administration
Major: Marketing Minor: Retailing
Awards and Certificates: Deans List

Experience


Restoration Services, Inc., HR Department, Oak Ridge, Tennessee

Human Resources Generalist, 2014-present

  • Provides human resource services in compensation & benefits, employee relations, staffing, departmental development (policies/procedures, records retention), and organizational development
  • Performs benefit administration and processes all related actions (e.g., medical, dental and vision coverage, flexible spending account, 401(k) plan, ESOP, life & disability insurance, PTO accruals)
  • Responds to written and verbal inquiries from a variety of internal and external sources (e.g., resolving problems, providing information, and referring to appropriate personnel)
  • Coordinates and conducts recruiting, selection, and employment processes (writing/editing job descriptions, advertising, processing applications, preparing screening criteria, and scheduling interviews.)

Virginia College, Business School, Knoxville, Tennessee

Adjunct Instructor, 2013-2014

  • Plan, evaluate, and revise curricula, course content, and course materials, and methods of instruction
  • Prepare and deliver lectures to students
  • Compile, administer, and grade examinations, or assign work to others
  • Maintain course material such as syllabi, homework assignments, and handouts

The Arc Knox County, Non-Profit Organization, Knoxville, Tennessee

Human Resources Director/Marketing Director, 2012-2014

  • Interviewing, hiring, and retention of directors, managers, and all staff members
  • Serve as agency training coordinator including scheduling all training, preparing and presenting training for staff as needed
  • Administer group health, dental, life insurance, and 403b retirement plan
  • Develop and maintain affirmative action program, EEO, and Veteran reports
  • Marketing activities including development of marketing materials (brochures, quarterly newsletter, and website content) and social media
  • Implementation and development of employee wellness programs

Walt Disney World, Orlando, Florida

Employment Coordinating Associate 2009-2011

  • Human resource internship for the Walt Disney World
  • Assisted internal candidates with job requisitions, transfers, interviewing appointments, and various employment inquiries
  • Assisted external candidates with the application process, communication and scheduling with recruiters, setting up appointments for placement and web based interviews
  • Delivered daily guest service in Fortune 100 company
  • Demonstrated problem solving and decision making skills on a daily basis

Attendant

  • Internship for the Walt Disney World College Program
  • Assisted guests questions and provided information, used creative storylines to support the character experience and relayed information to large crowds of guests
  • Partnered with multiple departments to ensure quality
  • Performed excellent verbal and written communication skills
  • Demonstrated guest service skills in high volume area

Vaction Planner

  • Sales internship for the Walt Disney World College Program
  • Used various sales techniques to provide the perfect vacation ticket for guests and to ensure the best experience of a lifetime
  • Partnered with multiple departments to ensure quality such as security and merchandise departments
  • Performed excellent verbal and written communication skills
  • Demonstrated guest service skills in high volume area

Flagstar Bank, Verification Department, Troy, Michigan

Underwriting Assistant, 2010-2011

  • Provided professional customer service when making and receiving phone calls
  • Responded quickly and appropriately to customers while providing friendly, accurate, and timely communication
  • Verified and cleared conditions of employment of loan applicants to ensure the loan can proceed
  • Completed verifications of employer to ensure accurate mortgage information
  • Entered various information into databases and communicated with underwriters to complete and proceed with documents

First Bank, Mount Pleasant, Michigan

Customer Service Representative, 2007-2009

  • Balanced currency, coin, and checks in cash drawers at end of shifts, and calculated daily transaction using computers, calculators, or adding machines
  • Cashed checks and paid out money after verifying that signatures are correct, that written and numerical amounts agree, and that the accounts have sufficient funds
  • Assisted in counting currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank
  • Received checks and cash for deposit, verified amounts, and check accuracy of deposit slips

Maple Ridge Machine and Engineering, Twinning, Michigan

Marketing/Human Resources Assistant, 2004-2009

  • Created marketing materials for the sales team including: business cards, brochures, designed company logo, and creation of assorted marketing materials
  • Compliance with OSHA standards by making sure the correct signage and announcements were available and visible
  • Assisted with job descriptions to arrange for advertising and posting of job vacancies
  • Assisted in processing and reviewing employment applications to evaluate qualifications and eligibility of applicants
  • Compile, prepare and document reports pertaining to personnel activities

Computer Skills


  • Microsoft Office Specialist Certification; proficient in Microsoft Word, PowerPoint, Excel, and Outlook
  • Certified in SAP at Central Michigan University and completed hands on experience in SAP database at Walt Disney World
  • Experience in statistical and research software SPS, banking software, HRIS and applicant tracking software, vacation planning ticketing software, and payroll software Solomon.

Professional Development


  • SHRM Certified Professional
  • Conflict resolution training
  • Leadership training; Creating an Optimal Environment to Lead.
  • Diversity and multiculturalism training
  • Gained working knowledge of corporate applications of human resources in Disney’s Exploration Series

Volunteering and Memberships


  • Member of Young Professionals of Knoxville (YPK), 2014 to present
  • “Big Sister” mentor for Big Brothers Big Sisters, 2013 to 2014
  • Volunteer for the United Way, 2012 to 2014
  • Volunteer for Give Kids The World, 2011
  • Volunteer at Special Olympics, 2009-2011
  • Volunteer at Central Michigan Community Hospital, 2010

Contact Info

Stephanie Nicole Windsor
Knoxville, TN 37932
865-789-9234